Terms and Conditions ("Terms")

Last updated: 4/04/2024

Rental Terms and Conditions

Requirements For A Motorcycle Rental

You must be at least 21 years old
You must have a valid motorcycle class driver’s license
You must have a major credit card

If you are under 21, you must meet the following criteria

  • 18 – 20 Years Old
  • Motorcycle license or endorsement
  • Completed Motorcycle Riding Academy (Harley-Davidson® Authorized Training Program only) or Motorcycle Safety Foundation® (MSF) Course
  • Available to rent up to 500cc motorcycles
  • USA Locations ONLY

What is Included In The Rental Rate

Unlimited miles (select models) and no hourly charges
Use of vehicle for a 24 hour period.
Safety Equipment.

Customer Orientation

Every client will receive orientation to the motorcycle. The client orientation will cover all aspects of safe motorcycle operation, the clients’ maintenance responsibilities, local and state laws.

Storage

EagleRider will provide storage for client luggage, airline tickets, and other valuables free of charge, however at clients’ risk.

Fuel

Fuel costs are the client’s responsibility. EagleRider claims no responsibility for motorcycle fuel consumption and mileage. You may purchase Prepaid Fuel at pickup time if the pickup location offers it. If Prepaid Fuel is not purchased and the vehicle needs refueling, a fuel charge will be applied at the time of drop-off if you return the vehicle with a fuel level that is less than the pick-up fuel level or an empty tank.

Helmets (Included In Daily Rental Rate)

Helmets are provided with all motorcycle rentals and all tours at participating locations. Clients are encouraged to bring their own helmets for comfort and style. In addition, helmets may be purchased at many EagleRider rental stations. Helmets are required by law in all locations.

Additional Drivers

1 additional driver is permitted at no extra charge. The minimum age for an additional driver is 21 and a valid motorcycle license is required.

Maintenance Responsibility

The customer is responsible for checking engine oil levels at each refueling and reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at pick-up. Customers may be held responsible for mechanical damage due to negligence in motorcycle operation or failure to provide normal maintenance.

Security Deposit

EagleRider reserves the right to substitute the motorcycle confirmed to rental client. Should EagleRider not be able to provide confirmed motorcycle a similar or better model will be provided to the client. This constitutes the maximum liability of EagleRider.

A security deposit will be taken at pick-up (Authorization Only) and must be processed via valid credit card.

Please reference the Waiver Coverage section for more details.

Restrictions

Violation of listed restrictions voids all VIP Theft & Damage Waivers and client will be held liable for damages. Road Restriction: Rental street motorcycles are not allowed on gravel roads, beaches, logging or other non-public roads. Mexico Restriction: Clients cannot enter Mexico on a USA bike without written authorization or accompanied by an EagleRider Guide. Death Valley WARNING: Entering Death Valley during the months of June through August is dangerous and not recommended.


Reservation And Deposit

For reservations under $500, all charges must be paid for at the time of booking. Reservations over $500 are eligible to pay a minimum deposit of 20% at the time of booking. All remaining balances must be paid in full within 30 days from the day that your reservation starts (pick-up date) and are collected automatically on the dates listed on the checkout page. For a group booking that is paid by one credit or debit card, EagleRider will charge the remaining group balance to the same card used for payment at the time of booking.

If you would like to pay the remaining balance with another card or wire transfer, please contact us and make arrangements before the remaining balance due date. By clicking ‘Book Reservation’ at checkout, you give EagleRider permission to charge your card(s) 30 days before the pick-up date. You also authorize EagleRider to re-initiate any charge(s) to your card(s) that is dishonored for any reason. If EagleRider does not receive the remaining balance prior to 30 days before pick-up date, then EagleRider reserves the right to cancel the rental reservation and charge a cancellation fee.

Pickup, Return, Late Charges 

Pick-Up Time of the rental motorcycle is accepted during the rental location business hours.

Return Time of rental motorcycle is accepted during rental location business hours. One rental day is based on a 24-hour rental period starting from the scheduled pick-up time. No refunds for early motorcycle returns are granted.

Late Charge: A $25 per hour penalty is assessed if the motorcycle is returned late from the scheduled drop off time.

Please note: If the motorcycle is returned after the location rental location business hours, the customer is responsible for the motorcycle until it is satisfactorily checked in by the rental location (even if the check-in process occurs on the next business day)

Cancelation And Refunds

Cancellations made at least 31 days before the scheduled pick-up date will receive a full refund. If you cancel within 30 days, you may be entitled to a partial refund with the amount depending on when you cancel. All refunds are received as store credit, redeemable within one year from the issuing date.

Canceling at least 31 days before the pick-up date

  • A full refund will be issued as a store credit

Canceling between 21 and 30 days before the pick-up date

  • A 30% cancellation fee will apply, and a partial refund will be issued as a store credit

Canceling between 11 and 20 days before the pick-up date

  • A 60% cancellation fee will apply, and a partial refund will be issued as a store credit

Canceling within 10 days before the pick-up date

  • A 100% cancellation fee will apply, and no refund will be issued

Please note:

If you do not show up to pick up the vehicle at the specified pickup time, you will be considered a No Show and you are not entitled to a refund and you will be charged the full rental price.
A $25 admin fee will be applied to a reservation that is modified between 30 – 11 days before the pick-up date.
Any balances remaining after Cancellation Fees have been applied will be issued in the form of a Store Credit that may be redeemed within one year.

EagleRider cannot be held liable for any unpleasant and unsuitable weather conditions. No refunds shall be granted for such conditions.

Store credits owned by an individual may only be used for reservations booked by and for that specific individual. Store Credits can be used once per payment (So once during booking, and multiple during subsequent payments). Store Credits expire 1 year after the issuing date. Store credits can only be applied at locations within the same country as the original booking.

EagleRider Harley Rentals accepts the following methods of payment: Cash, Travelers Cheques, VISA, Master Card, AMEX, Discover, Diners Club, and JCB. Travelers Cheques are not accepted for security deposit.

Peak Sesason Surcharge

Peak Season surcharge is a variable charge that applies in some locations during high-demand periods, typically in May, June, August, and September.

Event & Rally Surcharge

Event surcharge is a fee to cover a part of the shipping costs and loss of rentals during the shipping period to get motorcycles in the event location so that our riders can enjoy the event.

Environmental Surcharge

The environmental surcharge is 6.5% for all reservations. This charge covers part of various expenses related but not limited to oil, fuel, and tire disposal at each rental location.

Booking Terms

Reservation must be paid in full to guarantee rate and rental date.
Reservations are non-refundable.
Discount rates are subject to blackout dates and availability.
All rental models and rates vary by location and season.

Insurance and Protection Plans

State mandatory liability insurance is included in your rental. Please check with your rental station which are the state requirements. You are not insured for Damage or Theft. EagleRider offers several options from upgrading your Liability or Damage Waiver. Please carefully check with the insurance provider. Because motorcycle rentals are considered an exotic rental most credit cards and insurance do not transfer the same way as they do with normal car rentals. PLEASE always check your credit company or insurance company for coverage.

Not All Theft and Damage Waivers and Supplemental Liability Insurance options are available online. Some locations provide coverages at the time of pick up.

All Theft and Damage Waivers and Supplemental Liability Insurance options are subject to the express terms and conditions of the rental contract and do not include coverage for injury, personal property, or damage as the result of negligence such as illegal use or use of rental while under the influence of drugs or alcohol. A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report will be considered to be at the fault of the Renter.

Supplemental Liability Insurance provides supplemental third-party liability insurance at limits excess of state-required minimum financial responsibility limits.

SLI: SUPPLEMENT LIABILITY INSURANCE
Supplemental Liability Insurance * ONLY available for participating license USA locations Rate
SLI – $300,000 Coverage $24.98
  No Coverage purchased VIP Vacation Interruption Protection plus Theft & Damage Waiver $25 per day  
Damage Waiver
Include any and all accidental (non-negligent) damage to motorcycle and motorcycle accessories.* See Terms & Conditions

Renter pays
Full Retail Value of ALL damages

$2000 DEDUCTIBLE
Renter pays $2000

 
Theft Coverage
Includes Theft of Motorcycle and motorcycle accessories provided motorcycle was locked with all locks supplied by rental company. Does NOT include personal belongings left on motorcycle or in saddlebags.

Renter pays
Full Retail Value of Motorcycle

$5,000 DEDUCTIBLE
Renter pays Up to $5,000 per occurrence.

 
Vacation Interruption Protection (VIP)
In the event of a mechanical breakdown requiring the motorcycle to be in repair for more than 12 hours. Flat tires do notconstitute a breakdown.

Refund of daily rental rate or a portion thereof

Renter is provided up to $35/day for a replacement rental + refund of the daily rate

 
Personal Property Loss Protection In the event of theft or damage to personal property and belongings.

Not Included

Not Included

 
Additional Driver Renters are fully covered when exchanging rental motorcycles within your riding group.

Not Included

Not Included

 
Flat Tire Coverage

Not Included

Not Included

 
SECURITY DEPOSIT **

$5,000 Deposit

$2,000 Deposit

 

SECURITY DEPOSIT

ROADSIDE ASSISTANCE

Roadside Assistance Coverage provides towing and roadside assistance by an EagleRider approved vendor if your motorcycle becomes inoperable. The benefits include emergency road service towing (within 30 miles of occurrence) emergency fuel delivery (up to 2 gallons) and jump start services. In purchasing the Roadside Assistance Coverage, we will waive the cost of any approved tow or road side assistance service unlimited.

MOTORCYCLE MODEL GUARANTEE

Any reservation made within 48 hours of pickup is subject to availability. Please call our store location to confirm. By choosing to take advantage of our Motorcycle Model Guaranteed, you can rest assured that the model you selected will be available upon your arrival. If you choose not to take advantage of this option, and in the event that your model of choice is not available, you will still receive a comparable model.

Roadside Assistance Coverage provides towing and roadside assistance by an EagleRider approved vendor if your motorcycle becomes inoperable. The benefits include emergency road service towing (within 30 miles of occurrence) emergency fuel delivery (up to 2 gallons) and jump start services. In purchasing the Roadside Assistance Coverage, we will waive the cost of any approved tow or road side assistance service unlimited.

Any reservation made within 48 hours of pickup is subject to availability. Please call our store location to confirm. By choosing to take advantage of our Motorcycle Model Guaranteed, you can rest assured that the model you selected will be available upon your arrival. If you choose not to take advantage of this option, and in the event that your model of choice is not available, you will still receive a comparable model.

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